Professional service to upgrade the level of the business.

Professional Serving

The specification includes the whole process from the moment the customer enters the shop until the moment they leave satisfied with the service they received. In particular, you will learn about creating and maintaining effective working relationships. The importance of providing quality customer service in the workplace, Quality Customer Service, Customer Complaints and their appropriate handling, the concept of a customer-centric unit and Customer Service, Delivery of food portion on a plate, Delivery of buffet food, Preparation and Delivery of wine, Preparation and delivery of drinks with practical application in role underwear conditions, Table Laying and utensil cutting, Preparation and proper maintenance of equipment and work area, How to take orders with practical application, Correct payment handling and finally Top closing of work areas. The program is 28 hours long.



  1. Creating and maintaining effective working relationships
  2. The importance of providing quality customer service in the workplace
  3. Quality customer service
  4. Customer complaints and their appropriate handling
  5. The customer-centric unit and Customer Service
  6. Adding a portion of food to a plate
  7. Delivery of food from a buffet
  8. Preparation and delivery of wine
  9. Preparation and delivery of drinks
  10. Practical workshop on wine presentation in the form of role-playing
  11. Laying of tables and removal of utensils
  12. Preparation and proper maintenance of equipment and workplace
  13. Receiving orders
  14. Practical workshop in the restaurant (practical application and role-playing)
  15. Correct payment handling
  16. Closure of workplaces


Normal Cost €700

Minus the AnAD grant: €560

Cost €140

reasons for participation

Participation in the seminar provides specialized knowledge in the field of grants, a crucial factor for the success of businesses and projects in Cyprus and the European Union. An understanding of grant procedures and priorities is vital for the successful development of business initiatives.

Acquisition of practical skills

The seminar is not limited to theoretical training but offers practical exercises and case studies. Participants will acquire practical skills that can be directly applied in their professional role, thus enhancing their business activity.

Networking with Professionals:

The seminar is an excellent opportunity to network with other professionals and experts in the grants field. The exchange of ideas and experiences can prove valuable for future collaborations and professional opportunities.

Enhancing Career Prospects

Participation in this seminar can enhance the CV and professional potential of the participants. Gaining specific knowledge in grant management is an important asset in the labour market.

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